How can we help?
Find answers to common questions, or reach out to our team directly.
How do I connect Business Central? ▾
Go to Settings → Business Central in your dashboard. You'll need your Azure Tenant ID, Client ID, and Client Secret from an Azure AD app registration. Our setup guide walks through every step with screenshots.
How often does LedgerAI sync with BC? ▾
By default, every 5 minutes. You can adjust the sync frequency in your n8n workflow settings, or trigger a manual sync from the dashboard at any time.
Can customers pay with ACH or wire transfer? ▾
Yes! The payment page supports credit/debit cards, ACH bank transfers, and wire transfers. Card and ACH payments are processed through Stripe. Wire transfer details are displayed for manual payment with your bank info.
Do payments sync back to Business Central? ▾
Yes, automatically. When a payment is received through Stripe, LedgerAI creates a customer payment in BC via the API. The invoice is closed (or partially applied) in BC without any manual entry.
What happens when an invoice is 60+ days overdue? ▾
LedgerAI escalates automatically. Contacts tagged as "Escalation" (typically CFOs, VPs, or senior managers) receive a specially formatted urgent email. This is configurable per customer through the distribution list.
How do I add contacts to a customer's distribution list? ▾
Go to the Distribution List page in your dashboard, find the customer, and click "Add Contact." You can set their role, whether they receive invoices, reminders, or only escalation emails.
Is my data secure? ▾
Yes. All data is encrypted in transit (TLS 1.3) and at rest. We never store credit card numbers — payments are processed directly by Stripe. Your BC credentials are encrypted and stored securely as environment variables, never in the database.
Can I customize the email templates? ▾
Yes. On the Professional plan and above, you can customize invoice emails, reminder emails, escalation notices, and payment receipts. Templates use Handlebars syntax for dynamic content like customer names, amounts, and due dates.
Still need help?
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